Client Manager

Are you an experienced Client Manager with a digital agency background, who loves building great long term client relationships? Want to be part of a great team? This could be for you!
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We are looking for an experienced Client Manager to join our growing Client Success team. If you are passionate about digital and delivering awesome work, building great relationships with fantastic clients while helping us achieve commercial success, then this is the role for you!  For this specific role, we are particularly interested in anyone who has experience of working with clients in retail, fashion and luxury. 

You’ll be joining at an exciting time of growth, and will manage a range of existing key client relationships across a variety of sectors. This is a challenging, exciting and dynamic role, suited to someone who wants to grow their career in Client Success, whilst working in a fast paced, fun, and collaborative environment.

As a team, we play an integral role to ensure the successful delivery of everything we do.  Working closely with all teams at Inviqa  our focus is to ensure quality of output, aligning to the Client's and Inviqa's  business objectives and goals.  We are constantly evolving, looking at how we add value to both our clients and the Inviqa business. We love our clients and want them to have an exceptional experience in every interaction with us.  

About the role

We work with a range of household brands to deliver services across Digital and Business Strategy, Experience Design, Tech and Growth and Optimisation.

Specifically we are looking for someone to:

  • Own a small number of client relationships, acting as their day-to-day point of contact. 
  • Build and grow these client relationships 
  • Get involved with our new business opportunities working with Sales & Delivery teams to shape and cost the right approach that the client will buy and that we can successfully deliver.  These will then become part of your portfolio to manage and drive forward. 
  • Look at our lapsed and lost clients to identify opportunities to re engage

You will understand our clients’ needs, help figure out the best solution to meet their goals and solve their problems, and ultimately focus on making their client experience with Inviqa the best it can be. Your objective is to help grow our accounts, enabling our clients to succeed and the Inviqa team to do even more awesome work!

You will report into a senior member of the Client Services team and will work closely with most of the team to support our client accounts where required. 

About you

We are looking for someone who is driven by helping clients succeed, someone who is proactive and focused on the bigger picture as well as on getting things done.  

In a nutshell, you will:

  • Help look after and grow existing key accounts
  • Take ownership of specific client accounts
  • Ensure commercial success across your accounts
  • Work closely with our internal teams to scope and deliver successful engagements to all our clients

You must be adept at building relationships at all levels, enabling you to engage with different stakeholders at client organisations as well as working with our internal teams to deliver exceptional results.  

You will be aligned to our values - Purpose, Human, Open, Learning and Together.  This means that you are goal-driven and deliver on your commitments, you empathise with clients and colleagues, you share knowledge and give honest feedback, you have a thirst for learning, and you collaborate as a default.

You: 

  • Are a problem solver with a positive attitude
  • Have excellent communication skills (verbal and written), able to communicate messages clearly and concisely
  • Are confident in building strong and long lasting professional relationships with stakeholders, both internally and externally
  • Are super organised with strong attention to detail
  • Love to collaborate and are a real team player
  • Thrive in a fast paced environment, frequently moving between different client contexts
  • Can demonstrate commercial acumen
  • Have a hands-on approach and a willingness to lead by example

Last but not least we expect that you will have:

  • Experience of working in a fast paced environment
  • 3+ years experience working in client services 
  • Genuine passion for and an understanding of digital
  • Worked in Agency - preferred but not absolutely essential
  • Digital industry experience.  Again, preferred but not essential

Why Inviqa?

You’ll be part of a friendly supportive team who are dedicated to creating amazing customer experiences . You will be supported to develop your skills and experience both through our dedicated training budget, the chance to attend/present at relevant conferences, and through our internal conference, ICON. We offer a genuinely flexible working environment (not just for COVID!), 25 days holiday, pension scheme, and a company full of fantastic people.

Our teams combine strategy, customer insight, and technology engineering to help brands like Virgin, Reiss and Arsenal FC to rapidly solve customer problems and achieve their goals faster.  

With offices across the UK, Germany and Hungary, we’re a local agency with global reach. Our vision is to create the best possible experiences for each other, our clients and their customers.

Eligibility

You must be eligible to work in the U.K. 

Or, know someone who would be a perfect fit? Let them know!

London

Aviation House
WC2B 6NH London Directions getintouch@inviqa.com +44 (0)20 3882 8924 View page

The perks of being an Inviqan...

  • Flexible Working ⏰

    We believe in a healthy work-life balance and offer a range of flexible working options to help you stay happy and productive.

  • Generous Learning Budget 📚

    We're firm supporters of life-long learning. That's why we offer a generous budget for training and conferences, plus our own internal training.

  • Skill swaps 🔁

    Our regular skill swap formats are the perfect place to learn something new. And our internal conferences bring everyone together to celebrate our successes and trade learnings.

Share our values

We're a team of 200+ strategists, designers, developers, and everything in between!

What unites us is our appetite to learn, and to work together as one team to create the best possible experiences for the end users of our digital products, and for each other.

 

 

Already working at Inviqa?

Let’s recruit together and find your next colleague.

email
@inviqa.com
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