Client Director

We are looking for an experienced Client Director to join our growing Client Success team. If you are passionate about digital and you build great relationships with clients, read on!
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We are looking for an experienced Client Director to join our growing Client Success team. If you are passionate about digital and delivering awesome work, building great relationships with fantastic clients while helping us achieve commercial success, then this is for you!  

You’ll be joining at an exciting time of growth, and will manage a range of existing key client relationships across a variety of sectors. This is a challenging, exciting and dynamic role, suited to someone who wants to further grow their career in Client Success, whilst working in a fast paced, fun, and collaborative environment.

As a team, we play an integral role to ensure the successful delivery of everything we do.  Working closely with all teams at Inviqa, our focus is to ensure quality of output, aligning to the client's and Inviqa's business objectives and goals.  We are constantly evolving, looking at how we add value to both our clients and the Inviqa business. We love our clients and want them to have an exceptional experience in every interaction with us.  

About the role

We work with a range of household brands to deliver services across Digital and Business Strategy, Experience Design, Tech and Growth and Optimisation.  Our clients include Aman Resorts, Arsenal, Moonpig, Reiss, Tesco, Talkmobile, and Visa, to name but a few! 

We are looking for someone who is driven by helping clients succeed in Digital, who is proactive and focussed on the bigger picture as well as on getting things done.  You must be adept at building relationships at all levels, enabling you to engage with different stakeholders at client organisations as well as working with our internal teams to deliver exceptional results.  

In a nutshell we are looking for someone who:

  • Understands end-to-end digital delivery from business strategy through UX and tech delivering
  • Is adept at building strong relationships with clients at all levels
  • Has demonstrable experience in growing and retaining client accounts 
  • Can lead and collaborate with colleagues to deliver on client outcomes   
  • Works with clients to understand business challenges to help find the best solution to meet their goals and solve their problems.
  • Takes pride in delivering a consistently amazing client experience 

Key aspects of this role will include:

  • Taking ownership of and growing existing key accounts
  • Ensuring commercial success across your accounts
  • Working closely with our internal teams to scope and deliver successful engagements to all our clients. This includes supporting Sales efforts (engaging with clients, writing proposals, joining pitches)

Our CS team is split into 3 portfolios and you will sit within one of these groups and report into the CS lead on this group. 

Our Ideal Candidate

You will be aligned to our values - Purpose, Human, Open, Learning and Together.  This means that you are goal-driven and deliver on your commitments, you empathise with clients and colleagues, you share knowledge and give honest feedback, you have a thirst for learning, and you collaborate as a default.

You: 

  • Are a problem solver with a positive attitude
  • Have excellent communication skills (verbal and written), able to communicate messages clearly and concisely
  • Are confident in building strong and long lasting professional relationships with stakeholders, both internally and externally
  • Are super organised with strong attention to detail
  • Love to collaborate and are a real team player
  • Thrive in a fast paced environment, frequently moving between different client contexts
  • Can demonstrate commercial acumen
  • Have a hands-on approach and a willingness to lead by example

Last but not least we expect that you will have:

  • Experience of working in a fast paced environment 
  • 5+ years experience working in Client Success/Services teams
  • Genuine passion for and an understanding of digital
  • Worked in Digital Agencies and are adept at delivering end-to-end engagements to clients 

Why Inviqa?

  • You’ll be part of a friendly supportive team who are dedicated to creating amazing customer experiences . You will be supported to develop your skills and experience both through our dedicated training budget, the chance to attend/present at relevant conferences, and through our internal conference, ICON. We offer a genuinely flexible working environment (not just for COVID!), 25 days holiday, pension scheme, and a company full of fantastic people.
  • With offices across the UK, Germany and Hungary, we’re a local agency with global reach. Our vision is to create the best possible experiences for each other, our clients and their customers.

Eligibility

To be eligible for this role, you must have the right to work in the UK

Or, know someone who would be a perfect fit? Let them know!

Some of your colleagues

London

Aviation House
WC2B 6NH London Directions getintouch@inviqa.com +44 (0)20 3882 8924 View page

The perks of being an Inviqan...

  • Flexible Working ⏰

    We believe in a healthy work-life balance and offer a range of flexible working options to help you stay happy and productive.

  • Generous Learning Budget 📚

    We're firm supporters of life-long learning. That's why we offer a generous budget for training and conferences, plus our own internal training.

  • Skill swaps 🔁

    Our regular skill swap formats are the perfect place to learn something new. And our internal conferences bring everyone together to celebrate our successes and trade learnings.

Share our values

We're a team of 200+ strategists, designers, developers, and everything in between!

What unites us is our appetite to learn, and to work together as one team to create the best possible experiences for the end users of our digital products, and for each other.

 

 

Already working at Inviqa?

Let’s recruit together and find your next colleague.

email
@inviqa.com
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