Location: The HKX Building, 3 Pancras Square, London, N1C 4AG
Salary band: £115,000+ (depending on experience)

 The role

Are you a passionate and caring leader within the field of Experience Design? Are you comfortable with leading an organisation through transformation, maintaining the culture of openness and collaboration? Do you enjoy engaging with clients, helping them to understand the benefits of design thinking and working strategically with them on their digital products and roadmaps. If any of this sounds like you, read on...

We’re looking for a motivated Experience Design leader to grow our fantastic team team of experience designers, increase XD revenue through engaging with new and existing clients, and support the XD team through possibly the biggest transformation they’ve experienced to date: joining the fold of Havas family as one of the agencies delivering Experience Design work for a range of exciting clients.

Specifically, you will:

• Lead the XD team, driving excellence and operational effectiveness, providing support, ensuring an optimum employee experience
• Contribute and take on activities of integration of the XD team into the larger Havas Network, building relationships with other agencies under the Havas CX umbrella
• Be comfortable working through and contributing to a business transformation
• Be responsible for the quality and delivery of all experience design at Inviqa and the team within this function
• Provide oversight and consultancy on large strategic projects/accounts
• Work with our in-house sales team to support (pre)sales activity for Experience Design

What we'd love to see in you:

You'll be comfortable taking a leadership role with both teams and clients, providing direction and support based on experience and strong relationships. You'll have significant experience within UX - either from an agency or client background - and be able to talk confidently about how you’ve delivered impact in your work.

You will demonstrate leadership skills around providing direction, empowering teams and taking ownership.

You’ll be comfortable and familiar with the world of brands - from terminology, to a part of the skillset (not necessary, but desirable), understanding the experiences built to reinforce the brand language and landscape.

You will be aligned to our values - Purpose, Human, Open, Learning and Together. This means that you are goal driven and deliver on your commitments, you empathise with clients and colleagues, you share knowledge and give honest feedback, you have a thirst for learning, and you collaborate as a default.

The environment and support we'd provide:

You’ll be part of a friendly supportive team who are dedicated to creating amazing customer experiences. You will be supported to develop your skills and experience both through our dedicated training budget, the chance to attend/present at relevant conferences, and many other learning opportunities. We offer a genuinely flexible working environment, 25 days holiday, pension scheme, great offices and a company full of fantastic people.

Our teams combine strategy, customer insight, and technology engineering to help brands like Virgin, Radley, and Arsenal FC to rapidly solve customer problems and achieve their goals faster.

We are over 180 people combining the power of data, technology, and design to create meaningful experiences and striving to deliver greater value across the entire customer journey.

Operating within the Havas HKX Village, we have access to the wider network of Havas agencies, with opportunities for pitching and collaboration on some of the world’s most valuable brands, whilst maintaining the scale and the culture of a small agency.

Eligibility
You must be eligible to take up full-time permanent employment in the UK.