Location: The HKX Building, 3 Pancras Square, London, N1C 4AG
(remote working possible but will require at least 2 days a week in office)

Salary band: £70,000 - £85,000 (depending on experience)

About Us

Assembling the strongest CX minds from a global talent pool across the Havas Group, Havas CX is our international network dedicated to delivering meaningful experiences across the entire customer journey. 

Organised under a common structure, governance, methodology and mission, we bring together more than 1,200 CX specialists from across our local agencies and combine the power of rich insights, user-centric technology and experience-led design to transform business performance for our clients and partners.

The Role

The Programme Director will lead delivery across an integrated programme of projects and campaigns for our larger clients, coordinating a multi disciplinary team across multiple projects and workstreams.

The Programme Director will work closely with the Client Success (CS) lead and clients to help identify and deliver roadmaps and opportunities to help them achieve their business goals and targets, and ensure Inviqa forms a long term partnership to help make that happen.

Responsible for forecasting resources against annual and quarterly client initiatives to the management of the account, as well as work with the Consultancy, Creative and Engineering departments at all stages of strategy, creative and delivery.

The role will engage with project managers, lead resource discussions and provide leadership, guidance and escalation for live projects, and drive discussions on process improvements through facilitating programme steering and retrospectives. You will work closely with the Head of PM to mentor and lead the project management team.

The Programme Director will be expected to contribute to pitches, internal initiatives and opportunities across the HKX Village and support Sales and CS in scoping, quoting and delivering the opportunities.

Responsibilities

• Senior client engagement on approach, process and delivery, responsible for large programmes and complex projects.

• Developing strong relationships with the team, clients and across agencies, through a collaborative and efficient approach

• Ongoing assessment of risks and issues and identifying operational and organisational improvements

• Provide delivery oversight on programmes of activity ensuring the correct processes and checks are in place

• Oversee and review all SOWs for clients before sending to sign-off to CS Lead/MD CX

• Providing leadership on all delivery and financial matters across the client project teams

• Maintaining relationships with technology partners and 3rd parties

• Oversee the resourcing function across your account; ensure staffing decisions align with overall project profitability

• Develop team members through coaching and mentoring

• Line manage project managers, mentoring them and supporting their development and career ambitions

• Work with the Head of PM on training needs and process improvements across the department.
  
  

Skills & Experience

• Exceptional project and programme management skills with proven experience in scoping, delivering and optimising digital projects and campaigns in a cross-agency ecosystem.

• Experience of leading and delivering digital programmes, encompassing multiple work streams, stakeholders and disciplines, with overall budget in excess of £1M per annum.

• Experience of working with cross discipline teams including consulting, software engineering and experience design.

• Deep knowledge of modern delivery approaches (Agile, Lean, Design Thinking) and comfortable with the contextual use of methods and frameworks (including waterfall where appropriate).

• Expert communicator with strong facilitation and stakeholder management skills.

• Comfortable supporting and influencing C-level decision makers.

• Proven leadership skills and able to inspire and motivate both clients and teams towards successful delivery.

• Strong negotiator, able to have conversations with different stakeholders to demonstrate the value we deliver and ensure client accounts are commercially viable.

• 10+ years of experience in project and programme management in other agencies environment, with proven experience in scoping, delivering and optimising digital projects and campaigns across a multi-agency ecosystem.

Eligibility
You must be eligible to take up full-time permanent employment in the UK.